Limited Warranty

Instapure Brands, Inc. stands behind every product we sell. This page explains the Instapure Limited Warranty, what it covers, how long it lasts, what it does not cover, and exactly how to make a claim. It applies to Instapure water filtration products and Instapure air filtration products purchased new for personal, family, or household use.

Summary

Coverage: defects in material and workmanship.
Length: one (1) year from the date of purchase.
Remedy: repair or replacement of the defective product, at Instapure's option.
How to start: email customerservice@instapure.com or call 970-212-4100 with your proof of purchase before returning anything.
Separate from returns: our 90-day return policy is a different program with its own rules and its own deadline.

What This Limited Warranty Covers

Instapure warrants that each product shall be free from material defects in material and workmanship for a period of one (1) year from the date of purchase.

In plain terms, that means we cover a product that arrived or later proved to be built wrong or made from a faulty part. Common examples include:

A cracked or leaking housing, cartridge shell, or filter body that was not damaged in use.
A faucet-mount or tap unit whose diverter, valve, or switch fails to operate as designed.
A threaded fitting, gasket, or seal that was molded or assembled incorrectly.
An HVAC filter with a separated frame, torn media, or a pleat pack that came apart before installation or during normal installation.
A refrigerator filter that will not seat or lock into the compatible OEM housing it is listed to fit because of a manufacturing fault.
Missing or misassembled components in a sealed new package.

Who Is Covered

This Limited Warranty is extended to the original purchaser of the product, for products purchased new from Instapure or from an Instapure authorized retailer. Proof of purchase is required.

Coverage Period

The warranty period is one (1) year, measured from the date of purchase shown on your receipt or order confirmation. If you cannot document a purchase date, we cannot establish the start of the warranty period, so please keep your receipt.

Replacement products and replacement parts provided under this Limited Warranty are covered for the remainder of the original one-year period. Providing a replacement does not start a new one-year period.

Filter Media Life Is Not a Defect

This is the single most common misunderstanding in filtration, so we want to be direct about it.

Every filter is a consumable. Its media is designed to be used up. As water or air passes through, the media loads with the material it is designed to capture, and its useful service life comes to an end. That is the product working exactly as intended, not a defect, and it is not covered by this Limited Warranty.

You may notice any of the following as a cartridge or filter approaches the end of its rated life:

Reduced flow rate from a water filter, or a slower fill.
A change in taste or odor performance returning toward untreated levels.
Visible loading, discoloration, or dust accumulation on an HVAC filter.
A filter change indicator advancing or signaling replacement.

These are replacement signals. Service life varies with your incoming water quality, air quality, usage volume, and how long the system runs, so the rated capacity or rated interval is a typical figure rather than a guarantee for every household. Follow the rated capacity or replacement interval printed on the product and in its instructions, and see our product manuals for the schedule that applies to your model.

Durable Hardware Versus Consumable Media

Because our catalog includes both, we treat them differently and we think that is the fair way to do it:

Durable hardware - faucet-mount and tap filtration units, housings, brackets, dispensers, diverters, and parts. Covered for one (1) year against defects in material and workmanship.
Consumable media - replacement cartridges, drop-in cartridges, refrigerator filters, refrigerator air filters, and HVAC air filters. Covered for one (1) year against defects in material and workmanship, meaning a manufacturing fault in the filter itself. Not covered against exhaustion, loading, or reduced capacity from normal use, which is the expected end of service life.

What This Limited Warranty Does Not Cover

Normal depletion, loading, clogging, or exhaustion of filter media through use, as described above.
Normal wear, cosmetic marks, scratches, discoloration, or staining that does not affect function.
Damage from improper installation, from installation that does not follow the product instructions, or from use with a fitting, adapter, or appliance the product is not listed to fit.
Damage from freezing, from operating outside the product's stated pressure or temperature limits, from water hammer or pressure surges, or from an unusually harsh water supply.
Damage from misuse, abuse, accident, dropping, neglect, disassembly, or modification of the product.
Damage from failure to replace media at the recommended interval.
Repairs or alterations performed by anyone other than Instapure or a party we authorize.
Use of an HVAC filter in a system that cannot accommodate its size or efficiency rating. Confirm the filter dimensions and the rating your system is designed for before installing.
Commercial, industrial, institutional, or rental use, and any use beyond normal personal, family, or household use.
Products purchased used, second-hand, or from a seller that is not an Instapure authorized retailer.
Products from which the model number, lot code, or date code has been removed or made illegible.
Labor, plumbing, HVAC service, or other costs of removing or reinstalling the product, and any incidental costs.
Shipping damage or a package that did not arrive, which is handled under our shipping process rather than this warranty. See the shipping section below.

Our Remedy

If a product is defective in material or workmanship within the one-year period and the claim is approved, Instapure will, at its option, repair the product or replace it with the same product or a comparable current model. If we are unable to repair or replace the product, we will determine an appropriate resolution with you at that time.

Repair or replacement is the exclusive remedy under this Limited Warranty. Warranty service does not extend or restart the warranty period.

How to Make a Warranty Claim

Email customerservice@instapure.com or call 970-212-4100. Tell us the model, what is happening, and when you bought it.
Send your proof of purchase and photos. Clear photos of the product, the fault, and the packaging or label help us resolve most claims quickly and often without a return.
Wait for our response and instructions. We will confirm whether the issue is covered and tell you what happens next, including whether the product needs to come back to us and how to send it.
If we ask you to return the product, ship it to the address we give you, using the reference number we provide. Our returns address is 19503 E 34th Dr, Aurora, CO 80011. Do not ship anything before we have confirmed the request.
We repair or replace. Once the claim is approved and, where applicable, the product is received and inspected, we will repair or replace it and confirm the outcome with you.

Who Pays Shipping

If we ask you to send a product back to us for a warranty claim, you pay the shipping to send it in. If the claim is approved, Instapure pays the shipping to send your repaired or replacement product back to you.

Many claims are resolved from photos without a return, so please contact us before shipping anything.

What You Need to Provide

Proof of purchase: an Instapure order number, an original receipt, or a retailer order confirmation showing the item and the purchase date.
The product model number and, where present, the lot or date code.
A description of the problem, and when it started.
Photos of the product and the fault.
Your name, shipping address, and a phone number or email we can reach you at.

Registration and Proof of Purchase

Product registration is not required. What matters is that you can show when and where you bought the product.

Keep your receipt, packing slip, or order confirmation email for at least one year after purchase.
If you bought directly from instapure.com, your order is in our records and your order number is enough.
If you bought from an authorized retailer or marketplace, save the retailer's order confirmation. A screenshot of the order detail page is fine.
Photograph the label on the product or carton when you unpack it, so the model and lot code are recorded even if the packaging is discarded.

How This Warranty Works With Our Return Policy

These are two separate programs. Which one applies depends mainly on timing.

Within 90 days of receiving your order, our return policy applies. Email customerservice@instapure.com to request a return first, and we will send you a label and instructions.
After 90 days, this Limited Warranty applies. The remedy is repair or replacement at Instapure's option, not a refund.
If your item arrives damaged, defective, or is the wrong item, contact us right away on receipt and we will make it right.

Full conditions, exceptions, refund timing, and the European Union 14-day cooling-off period are set out in our return policy.

Shipping Damage and Packages That Do Not Arrive

Shipping problems are not warranty claims and they have a shorter deadline. If your package arrives damaged, or if tracking shows delivery but the package is not there, contact us within 7 days of the delivery date at customerservice@instapure.com so we can open a claim with the carrier.

Purchases From Retailers and Marketplaces

This Limited Warranty covers Instapure products bought new from an Instapure authorized retailer, including our Amazon and Walmart storefronts, on the same terms stated here. Returns and refunds inside a retailer's own return window are handled by that retailer under its policy. Once that window has closed, contact us directly and we will handle the warranty claim.

Certifications and Product Performance

This is a warranty document. It covers defects in material and workmanship, and it is not a statement of product performance. Certified performance is described on our certification pages, in the Performance Data Sheet supplied with the product, and in the product manual:

Certified products are certified for reduction of the specific substances listed in their certification, tested and rated under the applicable standard and under the conditions stated there. Use each product only for its intended application, on a supply that is compatible with the product, and follow the instructions and the replacement schedule in the manual.

Disclaimers and Limitations

To the extent permitted by law, any implied warranties, including any implied warranty of merchantability or fitness for a particular purpose, are limited in duration to the one (1) year term of this Limited Warranty.

To the extent permitted by law, Instapure Brands, Inc. is not liable for incidental or consequential damages arising from the purchase or use of the product, including property damage, water damage, and loss of use. Instapure's total liability under this Limited Warranty will not exceed the purchase price paid for the product.

Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the limitations above may not apply to you. This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Questions

If you are not sure whether something is a defect or the normal end of a filter's service life, ask us. We would rather answer the question than have you replace a product that is fine, or live with one that is not.

Email: customerservice@instapure.com
Phone: 970-212-4100
Mailing address: Instapure Brands, Inc., P.O. Box 271850, Fort Collins, CO 80527
Returns address (send only after a return or warranty claim is approved): 19503 E 34th Dr, Aurora, CO 80011

See also our Product FAQs and Contact page.