Have a question or curious about something? Take a look at our Product FAQ’s
Which filters do I use for my Instapure® faucet system?
Instapure® (R2)Essentials filters are compatible with Instapure® (R5)Complete systems and vice versa. (R8) Ultra filters are not compatible with other units.
Previous years’ models are compatible with the R2 filters:
How often should I change my filter?
Replace filter every 200 gallons, 3 months or if you experience a reduction in water flow1. (R8 filters should be replaced every 100 gallons, 3 months, or when the indicator light turns red, whichever comes first2). It’s important to change your filter regularly to maintain optimum performance. Users with hard water should increase frequency of filter changes.
1Filter cartridge life is directly dependent on your local water conditions and frequency of use.
2Do not use with hot water or water that is microbiologically unsafe or of unknown quality without adequate disinfection before or after the system.
What does Instapure® remove from water?
The BPA-free Instapure® filters reduces chlorine (taste and odor) to deliver great-tasting Instapure® filtered water. Our filters also reduce the following:
What is the shelf life of a Instapure® Filter?
The shelf life of an unused, packaged filter is indefinite. Filters should be kept in the sealed bag and stored in a cool, dry place until you’re ready to use them.
Where can I buy my Instapure® Systems and Filters?
We are an online exclusive store only. Please purchase our products on our website.
Are Instapure® parts dishwasher safe?
Instapure products are not dishwasher-safe. Do not use abrasive cleaners. Rinse well. TIP: For best results cleaning chrome system parts, wipe with a soft sponge soaked in vinegar or submerge in vinegar for tougher build-up. Note: Remove Filter Cartridge before cleaning, do not attempt to clean the Filter Cartridge.
Special Note: For F8 Units: Removing and installing the Filter Cartridge will reset the Gallon Counter, it is recommended that you replace the filter cartridge after cleaning.
Are you available in Canada?
Please visit here.
What should I do if my dispenser cracks or breaks?
Please call a customer service representative at 1.970.212.4100 for information or contact us here.
Is my Instapure under warranty?
Where can I download a Product Manual?
Product manuals are available here
Are you available in retail stores?
We are a web only exclusive store.
Do you ship internationally?
We do not ship internationally from our US store. We do have international stores in Canada as well as the APAC and EMEA regions. Please contact us here for more info.
If your question was not answered, Please call a customer service representative at 1.970.212.4100 for information or contact us here.